1. This applies to clothing, shoes, watches & jewelry, flashlights, phone and tablet accessories, drink ware, home gadgets, home decors, party supplies and home textiles.
Returns for the above categories can only be accepted within 14 days from the date you received the item. This is for exchange or store credit only if they arrive damaged, faulty, or are the wrong item. Relevant merchandise must be returned unworn with tags intact along with a completed RMA form.
2. All prentiss sales products are strictly quality controlled prior to dispatch.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 14 Day return exchange Guarantee relating to RC toys, scooters and wheels, only covers 3 Day DOA (date of arrival ) instances where the product does not work out of the box. It is the customer's responsibility to inspect the product carefully upon arrival.
3. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact  us 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.